Refund Policy
At Omini Pets, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below for information on returns, exchanges, and refunds.
Returns
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Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Time Frame: You have 30 calendar days from the date you received the item to initiate a return.
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Non-Returnable Items: Certain items are exempt from being returned, including perishable goods (such as food or treats), intimate or sanitary goods, and gift cards.
Return Process
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Initiate a Return: To initiate a return, please contact our customer service team at [Insert Contact Email or Phone Number] with your order number and reason for return.
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Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
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Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.
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Approval: If your return is approved, we will initiate a refund to your original method of payment.
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Processing Time: Refunds may take up to 14 business days to process, depending on your payment provider.
Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Refund Policy Legal Disclaimer
The information provided in this Refund Policy is for general informational purposes only. Omini Pets makes no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information, products, services, or related graphics contained in this Refund Policy for any purpose.
Any reliance you place on such information is strictly at your own risk. In no event will Omini Pets be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Refund Policy or the information contained herein.
This Refund Policy may contain links to other websites. Omini Pets is not responsible for the content or practices of such external sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy and its legal disclaimer. If you do not agree with any part of this policy, please do not use our website or make a purchase.
Thank you for shopping with Omini Pets.
Sincerely,
The Omini Pets Team